1. Introduction

Welcome to Neut LLC (“Neut”, “we”, “our”). At Neut, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at neut.us or use our mobile application (collectively, the “Services”). By accessing or using our Services, you consent to the practices described herein.

2. Scope and Applicability

This Privacy Policy applies uniformly to all users of our Services, including those accessing our website and mobile application. It outlines the practices for data collection, usage, storage, and sharing to ensure consistency and transparency.

3. Company and Service Details

Company Name: Neut LLC
Domain: neut.us
Services: We provide a mobile application designed for engaging with structured government data.

4. Jurisdiction and Legal Framework

Operational Base: Our headquarters are located in San Jose, CA, and we primarily operate online.
Applicable Laws: We comply with relevant U.S. data protection and privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. As a best practice, our policies are periodically reviewed and updated to meet or exceed the latest statutory requirements and industry standards.

5. Data Collection

Types of Data Collected:

Personal identifiers (e.g., names, email addresses, gender, race, ethnicity, age)
Technical data (e.g., IP addresses, location data, in-app listeners)

Collection Methods:

Registration forms on our website and mobile app profile sign-up processes
Additional data collection may occur through integrated analytics tools for performance benchmarking

6. Data Usage

We use your personal data to:

Enhance and personalize your experience on our platform
Provide you with relevant local and municipal government data
Develop new features and services to improve our overall offerings

We do not share your personal data with any third parties.

7. Data Storage and Security

Storage: Your data is securely stored in the cloud via Amazon Web Services (AWS).
Security Measures:

Use of AWS infrastructure (including EC2 and ALB)
SSL/TLS encryption via AWS Certificate Manager covering our domain and subdomains
Firebase Authentication for secure access control
Implementation of rate limiting and request validation to mitigate unauthorized access and abuse

8. User Rights and Access

We believe in transparency and giving you control over your personal data. In accordance with best practices:

Access, Correction, and Deletion:

You have the right to access, update, and request deletion of your personal data.
Requests can be submitted through our dedicated privacy contact detailed in Section 10.
We will verify your identity before processing any requests to ensure the security of your data.

Response Time:

We commit to responding to data access, correction, or deletion requests within 30 days of receipt.

9. Cookies and Tracking Technologies

Our website does not utilize traditional cookies; however, our mobile application may use tracking technologies solely for performance benchmarking and to analyze user interactions (such as page views and app element usage).

User Management:

Users will be informed about these tracking practices upon first use of our mobile application.
Information on opting out or managing these tracking preferences is available within the app’s settings.

10. Communication and Updates

Policy Updates:

We will post any significant changes to this Privacy Policy on our website and within our mobile application.
It is recommended that you periodically review this Privacy Policy to stay informed about how we are protecting your information.

Contact Information:

For any questions, concerns, or requests regarding your privacy, please contact us at:
Email: dataprivacy@neut.us

11. Special Considerations

Minors:

Our Services are intended for users aged 13 and above. We do not knowingly collect personal data from minors.

International Users:

By using our Services, you consent to the transfer of your personal data to the United States. We implement appropriate safeguards to ensure that such transfers comply with applicable international data protection laws.

12. Consent

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our Services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after any changes indicates acceptance of the updated terms.